Customer Experience Agent/associate

10 hours ago

Chennai, Tamil Nadu, India Maersk Full time

Introduction At Maersk we are a global leader in integrated logistics pioneering the industry for over a century Our commitment to innovation and transformation continuously redefines the boundaries of what s possible setting new benchmarks for efficiency sustainability and excellence We believe in the power of diversity collaboration and continuous learning and strive to ensure our people reflect the customers we proudly serve With a workforce of over 100 000 employees across 130 countries we work together to shape the future of global trade Join us as we leverage cutting-edge technologies and create global opportunities Let s sail together towards a brighter more sustainable future with Maersk What We Offer Impact Be part of a team that directly contributes to global operations Opportunity Unlock professional and personal growth through diverse career pathways Innovation Work with a team that embraces technology and continuous improvement Global Exposure Collaborate across geographies and cultures Work-Life Balance Flexible working arrangements to support your well-being We are looking for dynamic and customer-focused professionals to join our Customer Experience team in a voice and semi-voice process role This position falls under the administrative stream supporting global logistics operations through high-quality customer service Key Responsibilities Handle customer interactions through voice and digital channels Manage customer onboarding queries and relationship follow-up Process case management channel communication contract support and dispute resolution Execute tasks using standardized work processes while exercising sound judgment within defined guidelines Escalate complex or non-routine issues to senior team members or supervisors Collaborate with internal teams to ensure seamless service delivery Requirements 3 to 5 years of experience in a customer service or operations support role Strong communication skills both verbal and written Prior experience in a voice or semi-voice process is preferred Ability to follow defined processes while applying critical thinking for problem-solving Flexible and adaptable to shifting priorities and customer demands Willingness to work in a dynamic collaborative and fast-paced environment Maersk is committed to a diverse and inclusive workplace and we embrace different styles of thinking Maersk is an equal opportunities employer and welcomes applicants without regard to race colour gender sex age religion creed national origin ancestry citizenship marital status sexual orientation physical or mental disability medical condition pregnancy or parental leave veteran status gender identity genetic information or any other characteristic protected by applicable law We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements We are happy to support your need for any adjustments during the application and hiring process If you need special assistance or an accommodation to use our website apply for a position or to perform a job please contact us by emailing

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