Customer Success Associate

1 day ago

Chennai Tamil Nadu, India CustomerLabs Full time

**About the company**

We are no giants or avengers, we’re just a small team whose mission and vision is to help SMB marketers to navigate their marketing strategies with zero obstacles. We began by solving our marketing hiccups and now using our CustomerLabs Customer Data Platform, we ended up solving all SMB marketers' problems. Now, we are the official (marketing) wingmen for more than 1600 companies and we’ve learned and grown together in this journey. And we made sure, this environment lets the teamwork be relaxed, flexible, and with utmost freedom to jam ideas and thoughts with no inhibitions and hesitations.

**About the role**:
A Customer Success Associate helps in the administrative or clerical tasks of a customer success team. These include answering Customer queries, providing additional information to customers and to the internal team, and helping in resolving issues with certain products or services.

**Must have qualification and requirements**
- Good Knowledge in Java Script, HTML.
- Understanding about how the software support work.
- Proven experience in the Ecommerce space - Minimum of 1 year of experience would be an added advantage.
- Excellent communication and interpersonal skills.
- Ability to create and deliver presentations tailored to the audience's needs.
- Relationship management skills and openness to feedback.
- Work with the internal team to help support the community of customers.
- Provide support to customers on the platform to help ensure their needs are met.
- Research on how to further improve customer success or satisfaction.
- Learn more about competitors and analyze how to integrate new processes into the current.
- Attend and observe client meetings.
- Provide assistance to the team by helping in drafting presentations or materials and reports handling.

**Our Culture**

**#AverageKootam

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