Customer Success Associate

2 days ago

Teynampet Chennai Tamil Nadu, India Agrya Finlabs Private Limited Full time

**Customer Success Associate (CSA) - Effortless**

**Location: Chennai Office**

**Experience: 1-2 years in Customer Support, Client Engagement, or a similar role**

**Employment Type: Full-time**

**Role Overview**:
As a **Customer Success Associate (CSA)** at Effortless, you will be the first point of contact for customers, ensuring they have a smooth experience with our platform. You will assist in onboarding, resolving queries, and driving customer engagement through excellent support and proactive communication.

**Key Responsibilities**:

- Assist customers with onboarding, ensuring they understand how to use the platform effectively.
- Educate customers on best practices and help them navigate the platform.
- Track and analyze customer interactions to identify common pain points and suggest improvements.
- Collaborate with the Customer Success Manager to implement retention strategies.
- Gather customer feedback and share insights with the product team for improvements.
- Ensure timely follow-ups to resolve customer issues (SLA) and improve satisfaction scores.

**Requirements**:

- 1-2 years of experience in customer support, client success, or a similar role in SaaS/B2B companies.
- Strong communication and interpersonal skills.
- Ability to handle multiple customer interactions efficiently.
- Basic understanding of CRM tools and customer engagement strategies.
- A proactive approach to problem-solving and customer engagement.
- Familiarity with financial or compliance tools is a plus but not required.

**What We Offer**:

- Competitive salary and performance-based incentives.
- A collaborative and supportive work environment.
- Training and mentorship to grow in your career.
- Opportunity to work in a fast-paced and innovative company.

Pay: ₹180,000.00 - ₹240,000.00 per year

**Benefits**:

- Health insurance
- Life insurance
- Provident Fund

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus
- Yearly bonus

Work Location: In person

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