Customer Success Associate

3 hours ago

Teynampet Chennai Tamil Nadu, India Agrya Finlabs Private Limited Full time

**Customer Success Associate (CSA) - Effortless**

**Location: Chennai Office**

**Experience: 1-2 years in Customer Support, Client Engagement, or a similar role**

**Employment Type: Full-time**

**Role Overview**:
As a **Customer Success Associate (CSA)** at Effortless, you will be the first point of contact for customers, ensuring they have a smooth experience with our platform. You will assist in onboarding, resolving queries, and driving customer engagement through excellent support and proactive communication.

**Key Responsibilities**:

- Assist customers with onboarding, ensuring they understand how to use the platform effectively.
- Educate customers on best practices and help them navigate the platform.
- Track and analyze customer interactions to identify common pain points and suggest improvements.
- Collaborate with the Customer Success Manager to implement retention strategies.
- Gather customer feedback and share insights with the product team for improvements.
- Ensure timely follow-ups to resolve customer issues (SLA) and improve satisfaction scores.

**Requirements**:

- 1-2 years of experience in customer support, client success, or a similar role in SaaS/B2B companies.
- Strong communication and interpersonal skills.
- Ability to handle multiple customer interactions efficiently.
- Basic understanding of CRM tools and customer engagement strategies.
- A proactive approach to problem-solving and customer engagement.
- Familiarity with financial or compliance tools is a plus but not required.

**What We Offer**:

- Competitive salary and performance-based incentives.
- A collaborative and supportive work environment.
- Training and mentorship to grow in your career.
- Opportunity to work in a fast-paced and innovative company.

Pay: ₹180,000.00 - ₹240,000.00 per year

**Benefits**:

- Health insurance
- Life insurance
- Provident Fund

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus
- Yearly bonus

Work Location: In person

  • Customer Success Associate

    3 hours ago

    Chennai, Tamil Nadu, India Rb technologies Full time

    Customer Success Associate is an entry-level role focused on ensuring client satisfaction and maximizing the value customers derive from a company's products or services. They act as a point of contact for clients, guiding them through onboarding, answering queries, and proactively helping them achieve their goals. The role often involves building...

  • Customer Success Associate

    3 hours ago

    Chennai, Tamil Nadu, India CustomerLabs Full time

    **About the company** We are no giants or avengers, we’re just a small team whose mission and vision is to help SMB marketers to navigate their marketing strategies with zero obstacles. We began by solving our marketing hiccups and now using our CustomerLabs Customer Data Platform, we ended up solving all SMB marketers' problems. Now, we are the official...

  • Customer Success Associate

    3 hours ago

    Guindy, Chennai, Tamil Nadu, India AMALGAMATIONS REPCO LTD Full time

    Customer Success Associate focuses on ensuring customer satisfaction and retention by onboarding, building relationships, resolving issues, and providing support, ultimately contributing to business growth. **Job Types**: Full-time, Fresher Pay: ₹19,927.82 - ₹41,214.70 per month **Benefits**: - Work from home Schedule: - Day shift - Morning...

  • Customer Success Associate

    4 days ago

    Royapettah, Chennai, Tamil Nadu, India Mentor Match Full time

    **Join Mentor Match as a Customer Success Associate!** **Job Title**: Customer Success Associate **Location: Chennai, Royapettah** **Work Days**: Monday to Saturday **Work Time: 10pm to 7am** **About Mentor Match** Mentor Match is a personalized learning platform connecting students with expert tutors for tailored 1-on-1 live sessions. We aim to...

  • Customer Success Associate

    3 days ago

    Chennai, Tamil Nadu, India Twin Health Full time

    **Twin Health** At Twin Health, we empower people to reverse, prevent and improve chronic metabolic diseases. Twin Health invented The Whole Body Digital Twin, a dynamic representation of each individual's unique metabolism, built from thousands of data points collected daily via non-invasive sensors and self-reported preferences. The Whole Body Digital...

  • Customer Success Associate

    3 weeks ago

    Chennai, Tamil Nadu, India Circle Digital Ventures Full time

    As a Customer Success Associate, you will ensure a smooth, empowering experience for our users—primarily seafarers—from onboarding to continued engagement. You'll be the go-to person for user support, issue resolution, and community-building initiatives.Key Responsibilities- Manage end-to-end onboarding for new seafarers, from registration to...

  • Customer Success Associate

    4 days ago

    Guindy, Chennai, Tamil Nadu, India Roamsoft technologies Full time

    Own the entire relationship with assigned clients, including onboarding, implementation, training, adoption, retention, and satisfaction Establish relationships as a trusted and strategic advisor to help ensure the continued value of our products and services Develop and maintain customer-success strategies and best practices, as well as customer-support...

  • Customer Success Associate

    1 day ago

    Guindy, Chennai, Tamil Nadu, India Roamsoft technologies Full time

    Own the entire relationship with assigned clients, including onboarding, implementation, training, adoption, retention, and satisfaction Establish relationships as a trusted and strategic advisor to help ensure the continued value of our products and services Develop and maintain customer-success strategies and best practices, as well as customer-support...

  • Customer Success Associate

    4 weeks ago

    Chennai, Tamil Nadu, India SOL-X Full time

    As a Customer Success Associate, you will ensure a smooth, empowering experience for our users—primarily seafarers—from onboarding to continued engagement.You'll be the go-to person for user support, issue resolution, and community-building initiatives.Key Responsibilities Manage end-to-end onboarding for new seafarers, from registration to...

  • Customer Success Associate

    3 weeks ago

    Chennai, Tamil Nadu, India Circle Digital Ventures Full time

    As a Customer Success Associate, you will ensure a smooth, empowering experience for our users—primarily seafarers—from onboarding to continued engagement. You'll be the go-to person for user support, issue resolution, and community-building initiatives.Key ResponsibilitiesManage end-to-end onboarding for new seafarers, from registration to...