Customer Success Associate
2 days ago
**Customer Success Associate (CSA) - Effortless**
**Location: Chennai Office**
**Experience: 1-2 years in Customer Support, Client Engagement, or a similar role**
**Employment Type: Full-time**
**Role Overview**:
As a **Customer Success Associate (CSA)** at Effortless, you will be the first point of contact for customers, ensuring they have a smooth experience with our platform. You will assist in onboarding, resolving queries, and driving customer engagement through excellent support and proactive communication.
**Key Responsibilities**:
- Assist customers with onboarding, ensuring they understand how to use the platform effectively.
- Educate customers on best practices and help them navigate the platform.
- Track and analyze customer interactions to identify common pain points and suggest improvements.
- Collaborate with the Customer Success Manager to implement retention strategies.
- Gather customer feedback and share insights with the product team for improvements.
- Ensure timely follow-ups to resolve customer issues (SLA) and improve satisfaction scores.
**Requirements**:
- 1-2 years of experience in customer support, client success, or a similar role in SaaS/B2B companies.
- Strong communication and interpersonal skills.
- Ability to handle multiple customer interactions efficiently.
- Basic understanding of CRM tools and customer engagement strategies.
- A proactive approach to problem-solving and customer engagement.
- Familiarity with financial or compliance tools is a plus but not required.
**What We Offer**:
- Competitive salary and performance-based incentives.
- A collaborative and supportive work environment.
- Training and mentorship to grow in your career.
- Opportunity to work in a fast-paced and innovative company.
Pay: ₹180,000.00 - ₹240,000.00 per year
**Benefits**:
- Health insurance
- Life insurance
- Provident Fund
Schedule:
- Day shift
Supplemental Pay:
- Performance bonus
- Yearly bonus
Work Location: In person
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