Progress Openedge Technical Support Specialist

6 days ago

Lucknow, Uttar Pradesh, India beBeeApplication Full time ₹ 8,00,000 - ₹ 10,00,000

We are looking for a skilled Application Support Specialist to provide critical production support and issue resolution for business-critical applications built on Progress OpenEdge (ABL/4GL).

Key Responsibilities:
  • Provide L2/L3 technical support for applications built on Progress OpenEdge.
  • Monitor application performance and ensure system availability.
  • Analyze and resolve incidents, service requests, and problem tickets within agreed Service Level Agreements.
  • Perform root cause analysis and implement long-term fixes to recurring issues.
  • Handle batch processes, jobs, and scheduled tasks.
  • Coordinate with development teams for bug fixes, enhancements, and release deployments.
  • Support application upgrades, patches, and migration activities.
  • Maintain accurate documentation of issues, resolutions, and standard operating procedures.
Required Skills & Experience:
  • Strong hands-on experience with Progress OpenEdge (ABL/4GL) in a support environment.
  • Good understanding of Progress Database concepts and performance troubleshooting.
  • Experience in incident management, problem management, and change management.
  • Familiarity with UNIX/Linux commands and scripting.
  • Exposure to ticketing tools (ServiceNow, JIRA, Remedy, etc.).
  • Strong analytical, communication, and interpersonal skills.
Desirable Skills:
  • Knowledge of integration with APIs/web services.
  • Experience in working with global support models.
  • Basic knowledge of SDLC / Agile methodologies.

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