Technical Support Specialist for Enterprise Applications

4 days ago


Navi Mumbai, Maharashtra, India Jio Full time

Jio Application Support Engineer

Job Summary

We are seeking a skilled Application Support Engineer to join our team at Jio, providing technical expertise and support for our enterprise applications in telecom and contact center environments.

Key Responsibilities

  • Provide frontline support for applications in 24 x 7 mode, ensuring timely and effective resolution of issues.
  • Collaborate with business users and backend support teams to identify and resolve technical issues.
  • Develop and maintain expertise in latest technologies, including Elastic search, Kibana, and related tools.
  • Coordinate with TAC for Level 4 support and provide necessary logs or configuration details.

Requirements

  • Minimum 4 years of experience in Contact Center/Telecom/Enterprise IT/Banking industry.
  • Experience in handling Enterprise/Telecom customer-facing applications involving Web, application, and DB layers.
  • Working knowledge of latest/next-gen technologies, including Elastic search, Kibana, Logstash, Content caching, and Mongo DB.
  • Understanding and exposure to DB (Oracle, Mongo DB, SQL) will be an added advantage.


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