Application Support Technical Specialist
2 weeks ago
About The Sleep Company
We are seeking a highly skilled Application Support Technical Specialist to join our team. As a key point of contact, you will be responsible for resolving technical issues related to our Shopify platform and other tech-based systems.
Responsibilities
- Provide first-level support for any issues related to the Shopify platform.
- Assist with troubleshooting technical issues on various company apps and technology systems.
- Collaborate with cross-functional teams, including developers and product teams, to escalate and resolve issues as needed.
- Document issues and resolutions for future reference and create support guides for common problems.
- Monitor system performance and ensure all applications are running smoothly.
- Handle inquiries through tickets, emails, or chat, providing timely solutions.
- Maintain a strong understanding of company applications to offer the best possible support.
Qualifications
1-3 years of experience in an app or tech support role.
Required Skills
Basic understanding of Shopify and experience troubleshooting app or tech issues.
Strong problem-solving skills and attention to detail.
Good communication skills to explain technical issues to non-technical users.
Ability to work in shifts or flexible hours when required.
Familiarity with issue tracking software and ticketing systems.
Preferred Skills
- Experience with eCommerce platforms like Shopify, Magento, or WooCommerce.
- Knowledge of basic HTML, CSS, or JavaScript is a plus.
- Previous experience in providing support for tech-based products or apps.
Compensation Package
Competitive salary and benefits.
Shift allowances for flexible hours.
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