Seasoned Client Onboarding Specialist

6 days ago

Mount Abu, Rajasthan, India beBeeBusinessOperations Full time ₹ 60,00,000 - ₹ 1,20,00,000
Job Description

We are seeking a seasoned Business Operations Specialist to drive the success of our organization.

This role involves cross-functional collaboration with Sales, Technical, and Partner teams, both domestically and internationally. The ideal candidate will be responsible for ensuring smooth onboarding of clients, maintaining seamless coordination with telecom operators, and monitoring messaging traffic to support operational efficiency and client satisfaction.

The successful Business Operations Specialist will be able to coordinate end-to-end client onboarding by gathering information and technical requirements, provisioning accounts, and ensuring seamless internal coordination for a smooth customer experience.

They will also provide support to customers during account configuration, assisting in issue resolution to ensure successful integration and traffic initiation.

Maintaining traffic post-onboarding to analyse performance trends and provide early-stage support is another critical aspect of this role.

  • Critical Responsibilities:
  • Customer Success

Coordinate end-to-end client onboarding by gathering information and technical requirements, provisioning accounts, and ensuring seamless internal coordination for a smooth customer experience.

Provide support to customers during account configuration, assisting in issue resolution to ensure successful integration and traffic initiation.

Monitor traffic post-onboarding to analyse performance trends and provide early-stage support.

  • Traffic Assurance

Track monthly traffic targets received from the internal stakeholders and break them into weekly and daily targets, ensuring timely achievement.

  • Telco Coordination

Coordinate with telecom operators and connectivity partners for additional capacities and resolve long-pending technical, commercial, or operational issues in a timely manner.

  • Reports & Analytics

Prepare and publish daily performance reports for review, highlighting key metrics and deviations.

Monitor traffic from customers, identify and analyse reasons for growth or dips, and highlight opportunities for corrective action with the sales team.

  • Collaboration

Work closely with other departments, including development, sales, and quality assurance to ensure seamless customer experiences.

  • Process Improvement

Identify opportunities for process improvement and contribute to enhancing the efficiency of the support team.

  • Documentation

Develop and maintain detailed and accurate documentation of standard operating procedures (SOPs) for regular operations.

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