Senior Onboarding Specialist

2 weeks ago

Mount Abu, Rajasthan, India beBeeLicensemanagement Full time ₹ 6,00,000 - ₹ 12,00,000

L1 Support Engineer - Onboarding

  • A highly detail-oriented and proactive individual is required to manage onboarding and offboarding activities within customer environments.

The ideal candidate will have a working knowledge of Google Workspace, Slack administration, Jira ticketing systems, and basic experience with license management across multiple SaaS products. Exposure to Mobile Device Management (MDM) platforms will be considered a plus.

This role ensures secure and efficient user lifecycle management while supporting day-to-day IT operations. The role requires willingness to work in a rotational shift environment.

  • Key Responsibilities:
    • Manage onboarding and offboarding procedures for users across customer environments.
    • Create, modify, and deactivate user accounts in Google Workspace.
    • Manage user and channel access in Slack, including permissions and integrations.
    • Handle user provisioning tasks in Jira and other ITSM ticketing tools.
    • Assign and remove user licenses across multiple SaaS applications.
    • Follow SOPs to ensure consistency, security, and compliance across user lifecycle tasks.
    • Collaborate with internal teams, partners, and escalate issues to L2 or OEMs when required.
    • Maintain accurate records of account status and license allocations.
    • Support MDM-related tasks such as device enrollment, remote wipe, and basic compliance checks.
    • Monitor ticket queues and complete tasks within defined SLAs.
    • Participate in documentation of recurring tasks and suggest process improvements.
Required Skills & Qualifications:
  • 6 months–2 years of experience in IT support, onboarding/offboarding, or helpdesk roles.
  • Basic understanding of Google Workspace (Gmail, Drive, Calendar, Admin Console).
  • Working knowledge of Slack user and workspace administration.
  • Familiarity with Jira or equivalent ticketing systems.
  • Basic knowledge of license management across common SaaS platforms.
  • Strong attention to detail and ability to follow procedures precisely.
  • Willingness to work in rotational shifts.
  • Good written and verbal communication skills.
  • Strong time management and task ownership abilities.
Preferred Qualifications:
  • Exposure to MDM tools such as Jamf, Intune, Kandji, or Hexnode.
  • Basic knowledge of SaaS platforms like Zoom, Dropbox, Office 365, etc.
  • Any certification in IT fundamentals or Google Workspace Admin is a plus.
  • Experience working in customer-facing IT service environments.

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