Support Specialist and Duty Manager

4 weeks ago


Bommasandra, India HARMAN International Full time

About HARMAN International

HARMAN International is a leading provider of innovative audio, infotainment, and cybersecurity solutions for the automotive, consumer, and enterprise markets. As a technology leader, we are committed to delivering cutting-edge solutions that enhance the user experience and drive business success.

Job Description

We are seeking a highly skilled Support Specialist and Duty Manager to join our team. As a key member of our Global Support Services team, you will be responsible for providing exceptional support to our customers, ensuring timely resolution of issues, and collaborating with cross-functional teams to drive business growth.

Key Responsibilities

  • Resolve customer issues via chat, telephone, email, or Webex sessions
  • Regularly follow up with customers to provide updates and recommendations
  • Escalate issues in a timely manner according to Standard Operating Procedures
  • Drive team behavior to enhance the customer experience and meet or exceed company goals
  • Handle internal and external escalations within the team's scope
  • Reproduce issues in-house and respond to customers with recommendations and updates
  • Provide initial remote technical troubleshooting for Workspace ONE SMEs and EUC products
  • Leverage internal technical expertise to provide effective solutions to customer issues
  • Create knowledge base content for internal and external use
  • Collaborate with internal teams to resolve customer issues and queries

What We Offer

  • A competitive and comprehensive benefits package
  • Opportunities for professional growth and development
  • A collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance

Equal Opportunity Employer

HARMAN International is an Equal Opportunity Employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment where everyone has the opportunity to succeed.



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