Support Specialist and Duty Manager
4 weeks ago
About HARMAN International
HARMAN International is a leading provider of innovative audio, infotainment, and cybersecurity solutions for the automotive, consumer, and enterprise markets. As a technology leader, we are committed to delivering cutting-edge solutions that enhance the user experience and drive business success.
Job Description
We are seeking a highly skilled Support Specialist and Duty Manager to join our team. As a key member of our Global Support Services team, you will be responsible for providing exceptional support to our customers, ensuring timely resolution of issues, and collaborating with cross-functional teams to drive business growth.
Key Responsibilities
- Resolve customer issues via chat, telephone, email, or Webex sessions
- Regularly follow up with customers to provide updates and recommendations
- Escalate issues in a timely manner according to Standard Operating Procedures
- Drive team behavior to enhance the customer experience and meet or exceed company goals
- Handle internal and external escalations within the team's scope
- Reproduce issues in-house and respond to customers with recommendations and updates
- Provide initial remote technical troubleshooting for Workspace ONE SMEs and EUC products
- Leverage internal technical expertise to provide effective solutions to customer issues
- Create knowledge base content for internal and external use
- Collaborate with internal teams to resolve customer issues and queries
What We Offer
- A competitive and comprehensive benefits package
- Opportunities for professional growth and development
- A collaborative and dynamic work environment
- Recognition and rewards for outstanding performance
Equal Opportunity Employer
HARMAN International is an Equal Opportunity Employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment where everyone has the opportunity to succeed.
-
Support Specialist and Duty Manager
3 weeks ago
Bommasandra, India HARMAN International Full timeHARMAN International is a leader in the technology industry, and we're looking for a talented individual to join our team as a Support Specialist and Duty Manager.About the Role:As a Support Specialist and Duty Manager, you will be responsible for providing exceptional customer support and managing the day-to-day operations of our support team. You will work...
-
Support Specialist and Duty Manager
1 week ago
Bommasandra, India HARMAN International Full timeHARMAN International is seeking a highly skilled Support Specialist and Duty Manager to join our team. As a key member of our Global Support organization, you will play a critical role in delivering exceptional service and support to our customers worldwide.About the Role:Provide technical support and assistance to customers via chat, phone, email, and webex...
-
Support Specialist and Duty Manager
6 months ago
Bommasandra, India HARMAN International Full timeHARMAN’s engineers and designers are creative, purposeful and agile. As part of this team, you’ll combine your technical expertise with innovative ideas to help drive cutting-edge solutions in the car, enterprise and connected ecosystem. Every day, you will push the boundaries of creative design, and HARMAN is committed to providing you with the...
-
Bilingual Technical Support Specialist
2 weeks ago
Bommasandra, India HARMAN International Full timeHARMAN International is a technology leader that is rapidly on the move. We are seeking a skilled Bilingual Technical Support Specialist to join our team.About the RoleAs a Bilingual Technical Support Specialist, you will be responsible for providing technical support to our customers in Japanese and English. You will be the first point of contact for...
-
EUC Operations Support Specialist
1 week ago
Bommasandra, India HARMAN International Full timeAbout the JobEUC Operations Support SpecialistHARMAN International is seeking a highly skilled EUC Operations Support Specialist to join our team. As a Technical Support Representative, you will be responsible for providing exceptional customer support for Workspace One and EUC products.Key ResponsibilitiesResolve customer issues via chat, telephone, email,...
-
Technical Support Specialist
4 weeks ago
Bommasandra, India HARMAN International Full timeAbout the RoleHARMAN International is seeking a highly skilled Technical Support Specialist to join our team. As a key member of our Global Support Services team, you will be responsible for providing exceptional support to our customers, working closely with our Engineering, Sales, and Product Marketing teams to ensure that we deliver superior service and...
-
Technical Support Specialist
3 weeks ago
Bommasandra, India HARMAN International Full timeHARMAN International is a technology leader that is rapidly on the move, filled with people who are focused on making life better. Innovation, inclusivity, and teamwork are a part of our DNA.As a Support Specialist, you will combine your technical expertise with innovative ideas to help drive cutting-edge solutions in the car, enterprise, and connected...
-
EUC Operations Support Specialist
4 weeks ago
Bommasandra, India HARMAN International Full timeAbout the RoleHARMAN International is seeking a highly skilled EUC Operations Support Specialist to join our team. As a key member of our EUC Operations team, you will be responsible for providing technical support and troubleshooting for our Workspace One SMEs and EUC products.Key ResponsibilitiesResolve customer issues via chat, telephone, email, or Webex...
-
Japanese Bilingual Technical Support Specialist
3 weeks ago
Bommasandra, India HARMAN International Full timeAbout the RoleHARMAN International is seeking a highly skilled Japanese Bilingual Technical Support Specialist to join our team. As a key member of our support team, you will be responsible for providing exceptional customer service to our clients, resolving technical issues, and ensuring customer satisfaction.Key ResponsibilitiesProvide technical support to...
-
Japanese Bilingual Technical Support Specialist
4 weeks ago
Bommasandra, India HARMAN International Full timeAbout HARMAN InternationalHARMAN International is a technology leader that is rapidly on the move. Our team is focused on making life better through innovation, inclusivity, and teamwork. We're committed to providing opportunities, innovative technologies, and resources to build a successful career.Job SummaryWe're seeking a skilled Japanese Bilingual...
-
Japanese Bilingual Technical Support Specialist
3 weeks ago
Bommasandra, India HARMAN International Full timeHARMAN International is a technology leader that is rapidly on the move, filled with people who are focused on making life better.Innovation, inclusivity, and teamwork are a part of our DNA.We are looking for a skilled Japanese bilingual technical support specialist to join our team.The ideal candidate will have 2+ years of experience in voice support with a...
-
Technical Support Specialist
1 week ago
Bommasandra, India HARMAN International Full timeAbout HARMAN and the RoleHARMAN International is a technology leader that's rapidly on the move. As a company that's focused on making life better, we're looking for talented individuals who share our passion for innovation, inclusivity, and teamwork.Job DescriptionThe Support Specialist - EUC Ops will be responsible for resolving customer issues via various...
-
Process Mining Specialist
6 months ago
Bommasandra, India HARMAN International Full timeA Career at HARMAN As a technology leader that is rapidly on the move, HARMAN is filled with people who are focused on making life better. Innovation, inclusivity and teamwork are a part of our DNA. When you add that to the challenges we take on and solve together, you’ll discover that at HARMAN you can grow, make a difference and be proud of the...
-
Senior Technical Support Specialist
2 weeks ago
Bommasandra, India HARMAN International Full timeHARMAN International is seeking a highly skilled Sr. Engineer to join our team. As a key member of our team, you will be responsible for production job monitoring and issue fixing, incident management, custom enhancements, and bug fixes. Your technical expertise and innovative ideas will help drive cutting-edge solutions in the car, enterprise, and connected...
-
Technical Support Specialist
1 week ago
Bommasandra, India HARMAN International Full timeTechnical Expertise Meets InnovationAt HARMAN International, we're pushing the boundaries of creative design and cutting-edge solutions. As a Japanese Bilingual Voice Engineer, you'll combine your technical expertise with innovative ideas to drive success in the car, enterprise, and connected ecosystem.Main Responsibilities:Provide exceptional customer...
-
Case Manager
7 days ago
Bommasandra, India HARMAN International Full timeAt HARMAN International, we're committed to delivering innovative solutions that make life better. As a Case Manager, you'll play a critical role in helping us achieve this goal.Key ResponsibilitiesMonitor and assign cases to engineers in a timely mannerValidate case severity and follow standardized work processesTrack and report case queues and service...
-
Senior Technical Specialist
1 week ago
Bommasandra, India HARMAN International Full timeHARMAN International is seeking a talented Senior Technical Specialist to join our team of innovative engineers and designers. In this role, you will be responsible for driving cutting-edge solutions in the car, enterprise, and connected ecosystem. As a Senior Technical Specialist, you will combine your technical expertise with creative ideas to design and...
-
Navigation Solutions Specialist
1 week ago
Bommasandra, India HARMAN International Full timeHARMAN International is seeking a skilled Navigation Solutions Specialist to join our team. As a key member, you will play a crucial role in driving innovative solutions in the automotive and connected ecosystem.Responsibilities:Develop and implement navigation solutions that meet customer requirements and expectations.Collaborate with cross-functional teams...
-
Purchasing Manager
8 hours ago
Bommasandra, India Sécheron Hasler Group Full timeJob Title: Procurement SpecialistWe are seeking a highly skilled Procurement Specialist to join our team at Sécheron Hasler Group. As a key member of our supply chain team, you will be responsible for monitoring the supply demand in Oracle and reporting procurement progress.
-
Japanese Bilingual Technical Support Specialist
4 weeks ago
Bommasandra, India HARMAN International Full timeAbout HARMANHARMAN is a technology leader that is rapidly on the move, committed to making life better through innovative solutions. Our team is focused on driving cutting-edge solutions in the car, enterprise, and connected ecosystem.Job SummaryWe are seeking a skilled Japanese Bilingual Engineer to join our team. As a key member of our voice support team,...