Technical Support Specialist
1 week ago
Technical Expertise Meets Innovation
At HARMAN International, we're pushing the boundaries of creative design and cutting-edge solutions. As a Japanese Bilingual Voice Engineer, you'll combine your technical expertise with innovative ideas to drive success in the car, enterprise, and connected ecosystem.
Main Responsibilities:
- Provide exceptional customer service through voice calls, responding to queries and resolving issues efficiently.
- Understand product information and customer issues, creating accurate service desk tickets.
- Work collaboratively with the team to ensure seamless customer experience.
- Be adaptable to changing shifts and demonstrate a willingness to learn and grow in the role.
Requirements:
- 2+ years of experience in voice support with a basic technical background.
- Excellent verbal communication skills and confidence in interacting with customers.
- Proficiency in Japanese verbal communication (JLPT N4) and fluency in English communication.
- Awareness of Japanese customs in verbal communication and ability to adapt to different accents.
- Basic technical background and understanding of IT.
- Willingness to work in 24x7 voice support role and adapt to changing shifts.
About HARMAN International:
We're proud to be an Equal Opportunity / Affirmative Action employer, committed to providing opportunities for growth and development. Join us in making a difference and being part of a dynamic team that innovates and drives success.
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