EUC Operations Support Specialist
4 weeks ago
About the Role
HARMAN International is seeking a highly skilled EUC Operations Support Specialist to join our team. As a key member of our EUC Operations team, you will be responsible for providing technical support and troubleshooting for our Workspace One SMEs and EUC products.
Key Responsibilities
- Resolve customer issues via chat, telephone, email, or Webex session.
- Regularly follow up with customers to provide recommendations, updates, and action plans.
- Escalate issues in a timely manner according to Standard Operating Procedures.
- Drive and influence team behavior to enhance the customer experience and meet or exceed company goals.
- Handle internal and external escalations within the team's scope.
- Reproduce issues in-house and respond to customers with recommendations, updates, and action plans.
- Provide initial remote technical troubleshooting for Workspace One SMEs and EUC products.
- Leverage internal technical expertise to provide effective solutions to customer issues.
- Create knowledge base content for internal and external use.
- Collaborate with internal teams to resolve customer issues and maintain accurate customer and contact information.
What We Offer
HARMAN International is an Equal Opportunity / Affirmative Action employer. We are committed to providing a diverse and inclusive work environment that values and respects all employees. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.
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