Japanese Bilingual Technical Support Specialist

4 weeks ago


Bommasandra, India HARMAN International Full time

About HARMAN International

HARMAN International is a technology leader that is rapidly on the move. Our team is focused on making life better through innovation, inclusivity, and teamwork. We're committed to providing opportunities, innovative technologies, and resources to build a successful career.

Job Summary

We're seeking a skilled Japanese Bilingual Technical Support Specialist to join our team. As a key member of our support team, you'll be responsible for providing exceptional customer service to our clients. You'll work closely with our team to resolve technical issues, provide product information, and ensure customer satisfaction.

Key Responsibilities

  • Provide technical support to customers via voice calls, responding to issues and resolving problems in a timely manner.
  • Understand product information and technical details to provide accurate solutions to customers.
  • Collaborate with the support team to ensure seamless handovers and effective issue resolution.
  • Stay up-to-date with product knowledge and technical developments to provide expert support.
  • Adapt to changing shifts and schedules as required.

Requirements

  • 2+ years of experience in voice support with a basic technical background.
  • Excellent verbal communication skills in Japanese and English.
  • Fluency in Japanese verbal communication (JLPT N4 or higher).
  • Awareness of Japanese customs in verbal communication.
  • Comfortable with understanding US and European accents.
  • Willingness to work in 24x7 voice support role.
  • Adaptability to changing shifts and schedules.
  • Basic technical background and understanding of IT.
  • Ability to learn about products and grow in the position to answer technical queries as L1 support engineer after 6 months.

Equal Opportunity Employer

HARMAN International is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.



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