Japanese Bilingual Technical Support Specialist
4 weeks ago
About HARMAN
HARMAN is a technology leader that is rapidly on the move, committed to making life better through innovative solutions. Our team is focused on driving cutting-edge solutions in the car, enterprise, and connected ecosystem.
Job Summary
We are seeking a skilled Japanese Bilingual Engineer to join our team. As a key member of our voice support team, you will be responsible for providing exceptional customer service and technical support to our clients.
Key Responsibilities
- Be available during your shift for answering voice calls from customers.
- Respond to voice calls in less than 30 seconds if you are not in another call already.
- Understand the product and issue the customer is facing.
- Create a service desk ticket for the appropriate product.
- Provide all necessary details in the ticket accurately.
- Hand over the shift or other required details to the engineer taking over the shift.
- Be adaptable to be available in any shift as scheduled by the lead.
Requirements
- 2+ years of experience in voice support with a basic technical background.
- Confident and excellent verbal communication skills.
- At least JLPT N4 and fluency in Japanese verbal communication.
- Awareness of Japanese customs in verbal communication.
- Fluency in English communication and comfortable understanding US and European accents.
- Willingness to work in 24x7 voice support and adapt to changing shifts.
- Basic technical background and understanding of IT.
- Willingness to learn about products and grow in the position to answer technical queries as L1 support engineer after 6 months.
Equal Opportunity Employer
HARMAN is proud to be an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, sexual orientation, gender identity, or other applicable legally protected characteristics.
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