EUC Operations Support Specialist

1 week ago


Bommasandra, India HARMAN International Full time

About the Job

EUC Operations Support Specialist

HARMAN International is seeking a highly skilled EUC Operations Support Specialist to join our team. As a Technical Support Representative, you will be responsible for providing exceptional customer support for Workspace One and EUC products.

Key Responsibilities

  1. Resolve customer issues via chat, telephone, email, or Webex sessions
  2. Regularly follow up with customers to provide recommendations, updates, and action plans
  3. Escalate issues in a timely manner according to Standard Operating Procedures
  4. Drive team behavior that enhances the customer experience and helps meet or exceed company goals
  5. Handle internal and external escalations within the team's scope
  6. Reproduce issues in-house and respond to customers with continued follow-ups, recommendations, updates, and action plans
  7. Escalate issues in a timely manner according to Standard Operating Procedures
  8. Provide initial remote technical troubleshooting for Workspace One SMEs and EUC products
  9. Leverage internal technical expertise to provide effective solutions to customer issues
  10. Create knowledge base content for internal and external use
  11. Work with internal teams to resolve customer issues and maintain accurate customer information

EQUAL OPPORTUNITIES EMPLOYER

HARMAN International is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, sexual orientation, gender identity, age, disability, or other protected characteristics.



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