EUC Operations Specialist
4 weeks ago
About the Role
HARMAN's engineers and designers are creative, purposeful, and agile. As part of this team, you'll combine your technical expertise with innovative ideas to drive cutting-edge solutions in the car, enterprise, and connected ecosystem.
Key Responsibilities
- Resolve customer issues via chat, telephone, email, or Webex sessions.
- Regularly follow up with customers, providing recommendations, updates, and action plans.
- Escalate issues in a timely manner according to Standard Operating Procedures.
- Drive and influence team behavior to enhance the customer experience and meet or exceed company goals.
- Handle internal and external escalations within the team's scope.
- Reproduce issues in-house and respond to customers with recommendations, updates, and action plans.
- Provide initial remote technical troubleshooting for Workspace One SMEs and EUC products.
- Leverage internal technical expertise to provide effective solutions to customer issues.
- Create knowledge base content for internal and external use.
- Collaborate with internal teams to resolve customer issues and maintain accurate customer information.
What We Offer
HARMAN is proud to be an Equal Opportunity / Affirmative Action employer. We value diversity and inclusion in the workplace and are committed to providing a fair and equitable environment for all employees.
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