
Strategic Partnerships Executive
1 day ago
Purpose
We drive business growth in specific industries through strategic partnerships, cross-selling, and customer relationship management to achieve sales targets.
Key Responsibilities
Responsibilities include:
- We provide input into sales planning for assigned territories, identify potential clients, and forecast market trends.
- We monitor sales targets on a weekly basis and initiate corrective action as required.
- We ensure adherence to sales performance at the territory level.
- We identify business opportunities from multiple channels and develop pursuit plans.
- We negotiate and finalize terms with clients, including product specifications, payment terms, and timelines.
- We build and maintain relationships with customers to understand their needs and resolve queries efficiently.
- We identify opportunities for integrated solutions and ensure customer specifications are documented and communicated effectively.
- We liaise with operations teams to execute orders within predefined timelines and criteria.
- We ensure collections from clients and timely dispatch of goods to client sites.
- We enhance response quality and minimize response time to customer queries.
- We lead the establishment of service centers or partner agencies for quick after-sales services.
- We provide technical support to customers on after-sales related issues.
- We resolve customer complaints within predefined timelines and log customer interaction activities properly.
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