Sales Service Delivery Manager
3 weeks ago
About the Role
We are seeking a skilled Sales Service Delivery Manager to join our Customer Success team at BMC Software. In this critical role, you will provide essential sales support to our Customer Success field sales team, managing the development, maintenance, and timely delivery of effective customer success solutions. This includes Success Subscriptions, Success Credits, Education subscriptions, Premier Support, Managed Services, and Success Management.
As a key member of our global Digital Success team, you will work closely with Customer Success Account Managers to deliver sales assistance in every major geography. Your responsibilities will include preparing quotations, contributing to RFP responses, assisting with financial models and commercials, crafting credit redemptions, performing account research, and navigating internal organizations to seek necessary reviews and approvals.
Additional language capability, particularly French, German, Spanish, Arabic, or Italian, is desirable but not essential.
What You'll Get
- Exceptional benefits
- Smart working
- Unrivalled sales training
- Opportunity to work with exceptional leaders
What BMC Offers
- Competitive salary and great workplace benefits, including top-rated healthcare
- Many office sites offer gym memberships, subsidized lunches, free drinks, and fruit
- State-of-the-art digital workplace with a dynamic, fun working environment
- Inclusive, highly diverse culture and performance-based promotion opportunities
Requirements
- Solid verbal and written communication skills
- Effective project and time management skills
- Strong attention to detail and accuracy
- High proficiency using Microsoft Office 365 tools (Teams, Word, PowerPoint, Excel)
- Proactive attitude to problem-solving
- Good understanding of design aesthetic and aligning it to BMC branding
- Ability to provide cross-functional support to other team members
- Understanding of the sales cycle and sales environment
- Experience working on tight deadlines and managing numerous projects in parallel
- Unrelenting commitment to producing deliverables within deadline requirements
- Ability to research and interpret data
- Able to simplify processes and challenge inefficiencies
- Ability to work independently and collaboratively in a team-based work environment
- Ability to work well with diverse groups of people and cultures
- Adapts well to changing requirements and deadlines
- Demonstrates confidence and tact when speaking with customers and peers
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