Technical Service Support Specialist

2 weeks ago


Ellore, Andhra Pradesh, India beBeeTechnical Full time ₹ 80,00,000

Role Summary:

We are seeking a skilled Service Engineer to provide on-site service support and handle customer complaints.

The successful candidate will be responsible for providing timely service support, handling commissioning calls, diagnosing and troubleshooting mechanical and electrical issues, minimizing turnaround time for complaint resolution, and contributing towards business growth through effective service delivery and customer engagement.

Key responsibilities include attending field complaints, handling customer complaints, providing service support, and ensuring timely resolution of service issues for installations across various regions.

Requirements:

  • Strong background in Mechanical or Electrical Engineering
  • Experience in Gas Engine (preferable)
  • Excellent technical troubleshooting ability
  • Knowledge of installation and commissioning standards
  • Strong customer handling and communication skills

Our ideal candidate is self-motivated, able to work independently, and meets service SLAs. If you are passionate about delivering exceptional customer service and driving efficiency improvements, we encourage you to apply.

  • Timely closure of customer complaints
  • Reduction in service TAT & MTTR
  • Number of commissioning activities completed successfully
  • Contribution to aftermarket and AMC opportunities
  • Customer satisfaction feedback and retention


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