Technical Support Specialist

7 days ago

Ellore, Andhra Pradesh, India beBeeSupport Full time ₹ 9,00,000 - ₹ 12,00,000
Job Title: Technical Support Specialist

We are seeking a skilled Technical Support Specialist to join our team. This role requires strong technical skills, excellent communication abilities, and a customer-centric approach.

The ideal candidate will have 2-5 years of experience in a similar setup, preferably in the fueling industry or IT support. A degree in B.E/B.Tech/B.Sc (Computers/Electronics) / BCA / BBA is also required.

  • Main Responsibilities:
  • Provide exceptional customer service by actively participating in support of incoming calls.
  • Use judgment, training resources, and knowledge base to provide consistent solutions to customers.
  • Document issue details, troubleshooting steps, and resolutions with pinpoint level details.
  • Continuously improve, hone, and develop skills and knowledge to accelerate support and product expertise.
  • Engage with peers, managers, and organizational leaders to provide collaborative solutions.

Required Skills and Qualifications:

  • Proficiency in US Accent and English Language, both verbal and written.
  • A genuine desire to help others.
  • A track record of self-improvement and growth mindset.
  • Ability to seamlessly adapt to changes quickly.
  • Demonstrated logical approach to troubleshooting.
  • Consistent maintenance of a superior level of professionalism.
  • Experience or education from an electronics or information technology background.
  • Understanding and usage of various support tools such as telephony, ticketing platforms, and knowledge bases.

Benefits:

This role offers a unique opportunity for professional growth and development in a dynamic environment. The selected individual will be responsible for providing top-notch support to our clients while continuously improving their skills and knowledge.

Working Environment:

The selected individual will be part of a team that values collaboration, innovation, and excellence. They will work in a 24X7 rotational shift environment, primarily in the US time zone.

  • IT Technical Support Specialist

    1 week ago

    Ellore, Andhra Pradesh, India beBeeTechnical Full time ₹ 9,00,000 - ₹ 12,00,000

    Job OverviewWe are seeking a seasoned Technical Support Specialist to join our team. The ideal candidate will possess exceptional technical expertise, problem-solving skills, and the ability to collaborate effectively with cross-functional teams.

  • Technical IT Support Specialist

    2 weeks ago

    Ellore, Andhra Pradesh, India beBeeSupport Full time ₹ 6,00,000 - ₹ 15,00,000

    Job Title: Technical IT Support SpecialistThe role of a Technical IT Support Specialist plays a vital part in maintaining business continuity by providing comprehensive technical support across the entire IT infrastructure, encompassing end-user assistance, networking, servers, and systems.Key ResponsibilitiesEnd-User Assistance: Provide technical support...

  • Technical Support Specialist

    2 weeks ago

    Ellore, Andhra Pradesh, India beBeeCustomerSupport Full time ₹ 1,50,00,000 - ₹ 2,50,00,000

    Technical Support SpecialistWe are a dynamic organization with over 300 employees, committed to delivering exceptional operational efficiency and client experience. Our talented team fosters an unmatched workplace culture that champions collaboration, creativity, and continuous growth.The ideal candidate will have previous experience in customer service or...

  • Technical Support Specialist

    5 days ago

    Ellore, Andhra Pradesh, India beBeeTechnical Full time ₹ 8,00,000 - ₹ 15,00,000

    Our Team is Looking for a Technical Support SpecialistLocation: PAN India (Pune/ Mumbai/ Chennai/ Hyderabad/ Kolkata/ Bangalore/Noida)Experience Level: P2 and P3 (3 to 8 years)Shifts: Morning / Afternoon (rotational shift)Key Responsibilities:Must have experience in Veeva Vault.Should have knowledge of ITIL processes and support.Ability to troubleshoot...

  • Technical Support Specialist

    2 weeks ago

    Ellore, Andhra Pradesh, India beBeeTechnical Full time ₹ 5,00,000 - ₹ 10,00,000

    Job Overview">We are seeking a highly skilled technical professional to join our customer service team. As a Technical Support Specialist, you will be responsible for delivering exceptional customer experiences through effective troubleshooting and issue resolution.">You will provide technical assistance over the phone or via email to clients worldwide,...

  • IT Technical Support Specialist

    7 days ago

    Ellore, Andhra Pradesh, India beBeeTechnical Full time ₹ 9,00,000 - ₹ 15,00,000

    Job SummaryWe are seeking a highly skilled IT Technical Support Specialist to join our team. As a key member of our support group, you will be responsible for providing top-notch technical assistance to our customers and end-users.Your primary role will involve resolving technical issues promptly and efficiently, ensuring high levels of customer satisfaction...

  • Expert IT Technical Support Specialist

    5 days ago

    Ellore, Andhra Pradesh, India beBeeTechnical Full time ₹ 6,00,000 - ₹ 10,00,000

    Job Title: Expert IT Technical Support SpecialistWe are seeking an experienced and skilled IT technical support specialist to join our 24x7 NOC, SOC, and Help Desk division. The ideal candidate will be responsible for providing level 2 technical support via remote tools, managing support tickets, and contributing to a highly dynamic and fast-paced...

  • Technical Support Specialist

    5 days ago

    Ellore, Andhra Pradesh, India beBeeInfrastructure Full time ₹ 35,00,000 - ₹ 50,00,000

    Job Title: Lead Technical Support Engineer">We are seeking a highly skilled and experienced Technical Support Specialist to lead our technical support team. As a key member of our organization, you will be responsible for delivering exceptional technical support services to our customers.">Key Responsibilities:">">Identify hardware and software requirements...

  • EBS R12 Technical Support Specialist

    3 days ago

    Ellore, Andhra Pradesh, India beBeeTechnical Full time ₹ 16,00,000 - ₹ 24,00,000

    Job Role: Technical Support SpecialistKey Responsibilities:Provide technical support for Oracle EBS R12, focusing on Supply Chain and Manufacturing domains.Troubleshoot production issues across various Oracle EBS layers and implement effective resolutions.Independently manage issue resolutions and customization enhancements in live Oracle EBS business...

  • High-Level Technical Support Expert

    4 days ago

    Ellore, Andhra Pradesh, India beBeeTechnical Full time ₹ 8,00,000 - ₹ 15,00,000

    Technical Support SpecialistThe role of Technical Support Specialist involves providing high-level technical assistance to customers, resolving complex issues and ensuring customer satisfaction.