
Technical Support Specialist
2 weeks ago
Job Overview
">We are seeking a highly skilled technical professional to join our customer service team. As a Technical Support Specialist, you will be responsible for delivering exceptional customer experiences through effective troubleshooting and issue resolution.
">- You will provide technical assistance over the phone or via email to clients worldwide, ensuring high-quality support and professionalism.
- You will handle basic technical queries related to telecom, VoIP, networking, and communications, utilizing your problem-solving skills to resolve complex issues.
Key Requirements
">- Education: Bachelor's degree in a relevant field (e.g., computer science, engineering)
- Experience: 1-2 years of experience in a technical support role, preferably in a customer-facing environment
- Excellent verbal and written communication skills, with fluency in English
- Ability to work in a fast-paced environment, handling multiple priorities and deadlines
- Good computer skills, including proficiency in MS Office and CRM tools
- Customer-focused attitude, with a strong commitment to resolving issues efficiently and effectively
What We Offer
">A dynamic and supportive work environment, opportunities for growth and development, and a competitive compensation package.
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