Service Delivery Manager
2 days ago
We are seeking a highly skilled and experienced Service Delivery Manager to oversee the day-to-day operations of our HR Support department. The ideal candidate will have a strong background in team management, process improvement, and customer service.
About the Role:The Service Delivery Manager will be responsible for leading a team of HR Representatives, providing coaching, mentoring, and development opportunities to ensure high levels of performance. This role requires strong leadership skills, strategic thinking, and excellent communication abilities.
Key Responsibilities:- Recruit, hire, and train a team of HR Representatives
- Manage performance reviews and evaluations
- Motivate and inspire the team to achieve high levels of performance
- Develop and implement policies, procedures, and standards for the HR Support
- Monitor and analyze key performance indicators (KPIs) to assess department performance
- Identify areas for improvement and implement changes to enhance efficiency and effectiveness
- Leadership: Ability to inspire and motivate a team to achieve high performance
- Strategic thinking: Ability to develop and implement long-term plans and strategies
- Customer service focus: Commitment to providing excellent customer service
- Problem-solving: Ability to identify and resolve complex issues effectively
- Communication skills: Ability to communicate clearly and concisely, both verbally and in writing
- Bachelor's degree in Business Management or related field
- 10+ years of relevant work experience in a fast-paced environment
- Proven experience in project management and process improvement
- Strong interpersonal and communication skills
- A competitive salary of $120,000 per year
- A comprehensive benefits package, including medical, dental, and vision insurance
- A 401(k) plan with company match
- Opportunities for professional growth and development
Gallagher is committed to diversity and inclusion in the workplace. We believe that all employees should feel valued, respected, and empowered to contribute their best work. We strive to create an inclusive culture that celebrates different perspectives and backgrounds.
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