Front Desk Supervisor

2 weeks ago

Kohima, Nagaland, India beBeeCustomerService Full time ₹ 9,00,000 - ₹ 12,00,000

Job Title: Customer Service Manager

Job Description:

In this role, you will be responsible for overseeing the Front Office department and ensuring seamless guest experiences.

Key Responsibilities:

  • Assist in recruiting, training, and onboarding front office team members.
  • Develop and implement SOPs, checklists, and guest handling protocols.
  • Oversee the installation, testing, and go-live of front office systems.
  • Support mock drills and trial runs to prepare the department for operational readiness.
  • Ensure seamless check-in/check-out, VIP handling, and guest services are delivered with consistency and warmth.
  • Handle guest complaints and service recovery proactively, maintaining high satisfaction scores.
  • Personally welcome dignitaries, VIPs, repeat guests, and corporate partners.
Required Skills and Qualifications:

To be successful in this role, you should have:

  • Excellent communication and interpersonal skills.
  • Strong leadership and problem-solving abilities.
  • Ability to work effectively in a fast-paced environment.
Benefits:

As a Customer Service Manager, you can expect:

  • A competitive salary and benefits package.
  • Ongoing training and development opportunities.
  • The chance to work with a dynamic team in a fast-paced environment.
Others:

If you are a motivated and results-driven individual who is passionate about delivering exceptional customer service, we would love to hear from you

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