Conflict Resolution Specialist
5 days ago
We are seeking a proactive and empathetic professional to handle employee and stakeholder concerns with professionalism, discretion, and care.
This role plays a key part in maintaining a transparent, compliant, and supportive work environment.
- Receive, log, and manage all formal grievances and complaints
- Conduct impartial investigations through interviews, data collection, and documentation
- Mediate between parties to reach fair and timely resolutions
- Ensure compliance with internal policies and applicable labor laws
- Advise employees and management on grievance handling procedures
- Identify recurring patterns and suggest process or policy improvements
Key Qualifications:
- Bachelor's degree in Human Resources, Law, Psychology, Business Administration, or a related field
- 1–2 years of experience in conflict resolution, employee relations, or a similar role
- Strong conflict resolution and investigative skills
- Ability to stay objective and unbiased in sensitive situations
- High levels of discretion, confidentiality, and professionalism
- Excellent written and verbal communication skills
What We Offer:
- Be part of an innovative organization
- Work closely with experienced professionals
- Get exposure to real-world challenges in people management
- Join a collaborative and employee-focused workplace culture
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