Customer Service Expert: Delivering Exceptional Amex Experience
2 weeks ago
About This Role
This is a fantastic opportunity to join American Express as a Customer Service Expert, where you will play a vital role in delivering exceptional customer experience every day.
Job Overview
You will be part of the Dispute and Fraud Gate (DGT) team within Global Services Group (GSG), which aims to provide the world's best customer experience by centralizing the disputes process. In this 24/7 environment, you will work in shifts, including weekends, and require ongoing flexibility.
Key Responsibilities
- Solve customer queries efficiently and provide top-notch service
- Take quick decisions and respond promptly to customer inquiries
- Deliver extraordinary customer care by addressing customer concerns regarding their accounts
- Provide superior customer experience on calls to Consumer Card Members
- Resolve all customer queries and adhere to established procedures
- Offer alternatives and apply excellent service no-call handling skills
- Evaluate and address issues through feedback and recommend changes in workflows, procedures, and service levels based on customer demands
- Meet customer needs and ensure quality service at all times
- Adhere to quality and compliance guidelines
Minimum Qualifications
- Minimum 10+2 in any stream
- Minimum 1 year experience in international voice processes
Preferred Qualifications
- Excellent communication skills
- Preferably graduate in any stream
What We Offer
We prioritize our colleagues' well-being through comprehensive benefits, including:
- Competitive base salaries
- Bonus incentives
- Support for financial well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working models with hybrid, onsite, or virtual arrangements
- Generous paid parental leave policies
- Free access to global wellness centers and counseling support
- Career development and training opportunities
American Express is an equal opportunity employer, committed to diversity and inclusion. The offer of employment is subject to a successful background verification check. Estimated salary range: $50,000 - $70,000 per annum.
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