Customer Service Representative

2 weeks ago


Gurgaon, Haryana, India AMEX Full time
About American Express

At American Express, we believe that our colleagues are the backbone of our success. As a leading global payments and travel company, we're committed to providing exceptional customer experiences that drive loyalty and growth.

Job Description

This role operates in a fast-paced environment, where you'll be responsible for delivering world-class customer service to Amex Card Members. Your primary goal will be to resolve customer queries efficiently, ensuring a seamless experience every time.

You will work closely with our Dispute and Fraud Gate (DGT) team to centralize disputes processes, benefiting our customers and enhancing our quality of service.

This position requires flexibility, as you'll work in shifts and on weekends to ensure 24/7 support.

Key Responsibilities
  • Solve customer queries efficiently, providing the world's best customer experience every day
  • Take quick decisions and respond promptly to customer inquiries
  • Deliver extraordinary customer care by responding to questions concerning customer accounts
  • Provide superior customer experience on calls to consumer card members
  • Resolve all customer queries and follow established procedures
  • Offer alternatives and apply superior service no call handling skills
  • Ensure best possible solutions and FCR to card members
  • Meet customer needs and ensure quality service is given at all times
Requirements

To succeed in this role, you'll need:

  • A minimum of 10+2 education in any stream
  • At least 1 year of experience in international voice process
  • Excellent communication skills
  • Preferably a graduate in any stream
What We Offer

We offer a competitive base salary of $50,000 - $65,000 per annum, depending on location and experience.

In addition, you'll receive bonus incentives, support for financial well-being and retirement, comprehensive medical, dental, vision, life insurance, and disability benefits.

Our flexible working model allows you to choose between hybrid, onsite or virtual arrangements, depending on your role and business needs.

As an equal opportunity employer, we welcome applications from diverse candidates and are committed to creating an inclusive workplace culture.



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