Prepaid Services Specialist
2 days ago
About Amex
At American Express, we help people progress in life. With the right backing, individuals and businesses have the power to achieve their goals. Our team is a global and diverse community of colleagues committed to supporting our customers, communities, and each other.
We believe that when you join Team Amex, you become part of something special. Here, you'll learn and grow as we help you create a unique and meaningful career journey with benefits, programs, and flexibility that support you personally and professionally.
As a company, we're recognized for our commitment to diversity and inclusion, ensuring everyone feels seen, heard, and valued. We strive to uphold our promise of providing the world's best customer experience every day, always upholding the highest standards of integrity.
Your Impact
The Travelers Cheques & Prepaid Servicing (TCPS) operations team is dedicated to delivering extraordinary customer service in a 24/7, multi-lingual environment. This role plays a vital part in managing servicing and operations for prepaid products, providing expert support on all queries from phone servicing and back-end operations perspectives.
Key Responsibilities:
- Managing refund processing for prepaid Gift Cards and single load products
- Processing Refund Requests, Overspend, and Excessive balance cases efficiently
- Multitasking and prioritizing work to ensure balance between regulation, policy, and customer service experience
- Responding to customer escalations and conducting root cause analysis
- Leveraging expertise in analyzing risk-related data and identifying potential fraud connections
- Effectively managing change to meet or exceed performance targets
Requirements:
- A graduate with 0-3 years of prior experience
- Ability to work under pressure in a deadline-driven environment with strong attention to detail
- Excellent oral and written communication skills in English
- Good listening and decision-making skills
- An ability to handle escalated issues politely and courteously while balancing promise fulfillment and risk management
About the Role
This Prepaid Services Specialist will be responsible for ensuring seamless customer experiences across various prepaid services. If you're a motivated individual with excellent communication skills and a passion for customer service, we encourage you to apply.
Salary Information
Our estimated salary range for this position is $55,000 - $70,000 per annum, depending on location and experience. Benefits include competitive base salaries, bonus incentives, comprehensive medical, dental, vision, life insurance, and disability benefits, flexible working models, generous paid parental leave policies, free access to wellness centers, and confidential counseling support through our Healthy Minds program.
Amex is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other protected status.
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