TCPS Operations Specialist
1 month ago
Customer Service Excellence in Prepaid Products
At American Express, we're committed to delivering exceptional customer experiences. As a TCPS Operations Specialist, you'll play a vital role in ensuring our customers receive top-notch service for our prepaid products.
Key Responsibilities:
- Manage inbound customer and seller calls and faxes for all prepaid products, including Gift Cards and Traveler Cheques.
- Handle claims for lost/Stolen and Unable to Cash Traveler Cheques.
- Process refund requests, overspend, and excessive balance cases.
- Respond to customer escalations and conduct root cause analysis.
- Leverage expertise in analyzing risk-related data to identify potential fraud connections.
- Manage change effectively to meet/exceed performance targets.
Requirements:
- Graduate with 0-3 years of prior experience.
- Ability to work in a 24/7 environment in a customer-facing calling profile.
- Strong attention to detail and excellent communication skills.
- Good listening and decision-making skills.
What We Offer:
- Competitive base salaries and bonus incentives.
- Support for financial well-being and retirement.
- Comprehensive medical, dental, vision, life insurance, and disability benefits.
- Flexible working model with hybrid, onsite, or virtual arrangements.
- Generous paid parental leave policies.
Equal Opportunity Employer:
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
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