TCPS Operations Team Member
3 weeks ago
About this role
We are looking for a skilled and knowledgeable professional to join our TCPS operations team.
As a customer-facing representative, you will be responsible for providing exceptional service to our customers and merchants, responding to inquiries, resolving issues, and ensuring a seamless experience.
Key Responsibilities
Manage inbound customer and seller calls and faxes for all prepaid products, including Gift Card and Traveler Cheques.
Handle claims for lost, stolen, or unable-to-cash Traveler Cheques.
Process refund requests, overspend, and excessive balance cases.
Respond to customer escalations and conduct root cause analysis.
Leverage expertise in analyzing risk-related data and identifying fraud connections.
Manage change effectively to meet or exceed performance targets.
Minimum Qualification
Graduate with 0-3 years of prior experience.
Work in a 24/7 work environment in a customer-facing calling profile.
Ability to work under pressure in a deadline-driven environment and maintain strong attention to detail.
What We Offer
A competitive base salary, bonus incentives, and comprehensive benefits package, including medical, dental, vision, life insurance, and disability coverage.
A flexible working model with hybrid, onsite, or virtual arrangements depending on the role and business need.
Generous paid parental leave policies and access to on-site wellness centers, free counseling support, and career development opportunities.
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