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Customer Service Expert
2 months ago
The role of a Customer Care Professional(Voice) at AMEX is a thrilling opportunity to make a lasting impact on our customers' lives. As a critical member of our team, you will be the face of our brand, providing exceptional customer experiences that exceed expectations.
Key Responsibilities:
• Provide personalized support to Small Business Card Members, addressing their queries and concerns with empathy and expertise.
• Identify opportunities to upsell and cross-sell products and services, ensuring our customers receive the best possible solutions for their needs.
• Maintain a deep understanding of our products and services, staying up-to-date on new features and benefits to effectively address customer inquiries.
• Collaborate with internal stakeholders to resolve complex customer issues, ensuring timely and satisfactory resolutions.
• Develop and maintain a strong working relationship with customers, fostering trust and loyalty through exceptional service.
What We Offer
At AMEX, we believe in investing in our people. As a Customer Care Professional(Voice), you can expect a rewarding career with opportunities for growth and development. Enjoy a dynamic work environment, competitive compensation, and a comprehensive benefits package, including:
• Competitive base salaries and bonus incentives
• Support for financial well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need
• Generous paid parental leave policies
• Free access to global on-site wellness centers
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities
About Us
AMEX is an equal opportunity employer, committed to diversity, equity, and inclusion. We welcome applications from talented individuals who share our values and are passionate about delivering exceptional customer experiences.
