SAP Customer Service Solutions Expert

3 weeks ago


Gurgaon, Haryana, India Synez Technologies Full time

At Synez Technologies, we are seeking a highly skilled SAP Customer Service Solutions Expert to join our team.

Location: Gurugram, Pune, Bangalore

Job Type: Full-Time

Experience Level: 7 to 8 years of overall SAP functional experience, with at least 1-2 years dedicated to the Customer Service (CS) module.

About This Role

This is an exciting opportunity for a talented professional to leverage their expertise in SAP Customer Service to drive business growth and customer satisfaction.

  • The ideal candidate will possess strong analytical skills, excellent communication abilities, and a deep understanding of customer service business processes.
  • They will work closely with internal teams to enhance existing business processes, optimize customer service scenarios, and resolve issues related to customer service operations.
Responsibilities

The successful candidate will be responsible for:

  • Managing and optimizing customer service scenarios, including handling warranties, returns, and repair processes.
  • Leveraging their expertise in the SAP Customer Service (CS) module to address business needs.
  • Assessing and enhancing existing business processes within the customer service function to improve efficiency and customer satisfaction.
  • Working closely with other departments to ensure seamless integration and alignment of customer service operations within the overall business strategy.
  • Quickly identifying and resolving issues related to customer service processes, ensuring minimal disruption to business operations.
Qualifications

To succeed in this role, the candidate should have:

  • A minimum of 7 to 8 years of overall SAP functional experience, with at least 1-2 years dedicated to the Customer Service (CS) module.
  • Strong business process knowledge, particularly in customer service business processes.
  • Excellent communication and interpersonal skills to liaise effectively with internal teams and customers.
Compensation and Benefits

We offer a competitive salary range of ₹1500000 - ₹2500000 per annum, along with attractive benefits and opportunities for growth and development.



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