Technical Applications Support Professional
3 days ago
We are seeking a skilled and driven Application Operations Specialist to join our team. This is a hands-on role that sits at the heart of our business operations, supporting applications across key areas.
- Proven experience in application support within a fast-changing environment.
- Strong analytical and problem-solving skills with attention to detail.
- Ability to adapt quickly, take ownership, and drive issues to resolution.
- Act as a front-line responder within the Application Operations team, resolving incidents and service requests raised by users.
- Maintain and manage Problem tickets in line with the Problem Management process, ensuring accurate documentation and resolution tracking.
- Ensure all support guides, knowledge articles, and training materials are regularly updated and reflect the latest system functionality and processes.
- A relevant degree in Information Systems, computing studies, IT or other related fields.
- A minimum of 3-5 years of experience as Application Operations Specialist or a similar role.
- Experience of supporting business critical applications and customer facing web applications.
Additional Tasks:
- Support ad hoc business tasks and initiatives aligned with the goals of the Application Operations function.
The ideal candidate will possess strong communication skills, be able to work effectively in a team environment, and have a proactive approach to resolving complex technical issues.
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