Experience Oriented Support Professional

2 weeks ago

Solapur, Maharashtra, India beBeeCustomerSupport Full time ₹ 3,00,000 - ₹ 6,00,000
About Our Opportunity

We're looking for a highly skilled professional to join our team as a Customer Support Representative.

As the first point of contact for users booking experiences across multiple cities, you'll play a crucial role in ensuring our guests receive timely and personalized support.

  • You'll respond promptly and clearly to customer queries through chat, email, and phone, resolving issues efficiently and effectively.
  • Assist users with bookings, cancellations, refunds, and troubleshooting, leveraging your problem-solving skills to find solutions.
  • Liaise with internal teams to resolve guest concerns and maintain accurate records of interactions, feedback, and resolutions.
  • Maintain a friendly, helpful tone across all communication, fostering strong relationships with our customers.
  • Identify areas for improvement and suggest enhancements to streamline the customer experience, contributing to the growth and success of our organization.

Requirements:

  • Freshers are welcome to apply – this is an entry-level position with opportunities for growth and development.
  • Excellent written and verbal communication skills in English, with the ability to articulate complex information simply and clearly.
  • Proficiency in CRM tools, spreadsheets, and multitasking, with a willingness to learn new technologies and adapt to changing environments.
  • A positive attitude, empathy, and a willingness to learn and grow, with a focus on delivering exceptional results and exceeding expectations.

What We Offer:

  • The opportunity to work closely with passionate founders and a small, energetic team, driving innovation and progress in the travel-tech industry.
  • A culture that values ownership, creativity, and continuous learning, providing a supportive environment for growth and development.
  • Competitive compensation and benefits, aligned with industry standards and designed to attract and retain top talent.

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