Technical Support Professional

20 hours ago


Solapur, Maharashtra, India beBeeTechnical Full time ₹ 42,52,779 - ₹ 86,14,558
Job Description

Overview of Technical Support Role

We provide comprehensive managed training services that map directly to customer needs.

Our team is looking for a skilled technical professional to offer support to clients through various channels.

  • Troubleshoot and resolve technical issues related to software applications, hardware devices, and network connectivity.
  • Maintain accurate records of customer interactions using CRM software.
  • Meet performance targets for quality metrics such as first-call resolution rate, average handling time, and customer satisfaction.

Main Responsibilities

  • Provide technical assistance to clients via phone, email, or chat.
  • Troubleshoot and resolve technical problems related to software applications, hardware devices, and network connectivity.
  • Maintain accurate records of customer interactions using CRM software.

Key Requirements

  • 2-5 years of experience in BPO/Call Centre environment with a focus on international voice processes (blended) for technical support.
  • Bachelor's degree in Any Technical Specialization.
  • Strong communication skills with excellent verbal and written English proficiency.
  • Ability to work rotational shifts including night shifts.


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