Senior Technical Support Professional

5 days ago

Solapur, Maharashtra, India beBeeCustomer Full time ₹ 60,00,000 - ₹ 1,20,00,000
Technical Support Role Overview

To achieve customer success and product growth, we are seeking a skilled Technical Support Engineer.

This role offers direct impact on our customers' experience and the development of our products.

Key Responsibilities
  • Support customers and partners in configuring, troubleshooting, and optimizing product performance.
  • Collaborate with Engineering and QA teams to diagnose, isolate, and resolve technical issues.
  • Focus on delivering exceptional customer satisfaction and engagement.
  • Utilize diagnostic tools, scripts, and lab environments to replicate and resolve complex issues.
  • Contribute to the creation of technical documentation, knowledge bases, and troubleshooting guides.
  • Work closely with cross-functional teams to ensure seamless customer experiences.
Required Skills and Qualifications
  • At least 5 years of experience in technical support or customer-facing engineering roles.
  • Background in B2B SaaS and strong knowledge of network and security concepts.
  • Deep expertise in switches, routers, and networking fundamentals.
  • Certifications such as CCNA, JNCIE, or higher are preferred.
  • Proficiency in Linux, VMware ESXi, and firewalls.
  • Familiarity with 802.1x/NAC, vulnerability management, and cybersecurity best practices.
  • Excellent communication and interpersonal skills.
  • Able to manage multiple tasks and issues in a fast-paced environment.
Benefits

This role offers the opportunity to work remotely with a global team at the forefront of cybersecurity and network visibility.

We strive to provide a positive work environment that fosters innovation, collaboration, and customer-centricity.

Join Our Team

We invite passionate and talented individuals to join our team and contribute to shaping the future of our products and services.

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