Technical Support Specialist

6 days ago

Solapur, Maharashtra, India beBeeAccessibility Full time US$ 26,000 - US$ 40,000

About Bradford Jacobs

Bradford Jacobs is a forward-thinking nonprofit organisation dedicated to closing the employment gap for individuals with disabilities. As a social enterprise, they merge human services with business acumen.

The Accessibility Partner Program empowers blind and low-vision professionals by pairing them with trained visual interpreters—Access Partners—who enable seamless, real-time support in technical work environments.

Role Overview

A proactive, detail-oriented, and technically skilled Access Partner is required to support a blind Data & Appliance Analyst working within a global Cloud + AI organisation.

This role bridges accessibility gaps in fast-paced, highly technical environments, enabling clients to do their work seamlessly.

You'll work closely with the Analyst to provide visual interpretation, data summarization, and navigation assistance within platforms like Azure Portals, Excel, and Visual Studio.

Main Responsibilities

  • Review and interpret code, making basic changes as needed.
  • Create and manage spreadsheets for data tracking and analysis.
  • Utilize formulas, pivot tables, and other Excel tools to streamline workflows.
  • Assist in converting and formatting documents to meet accessibility standards.
  • Summarize meetings, manage task follow-ups, and track progress in collaboration with team members.

Requirements and Skills

  • Basic coding knowledge and understanding of code structure.
  • Proficiency in Microsoft Excel and ability to work with large data sets.
  • Strong Communication Skills for clear, professional support.
  • Maintain clear, professional communication in English, both written and verbal.
  • Familiarity with accessibility standards (e.g., WCAG).

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