Senior Tele Collections Specialist

14 hours ago


Bengaluru, Karnataka, India beBeeCustomer Full time ₹ 1,00,00,000 - ₹ 2,00,00,000
Tele Collections Lead Opportunity

This role involves leading a team to develop and implement effective tele-collection strategies, ensuring recovery targets are met.

  • Strategies will be designed to optimize the performance of the tele-collections team.
  • Key responsibilities include monitoring and analyzing collection metrics, identifying areas for improvement, and driving process optimization initiatives.

Requirements:

  • Compliance with regulatory requirements and company policies in all collection activities.
  • Collaboration with cross-functional teams to address customer concerns and resolve payment issues.
  • Providing regular reports and insights to senior management on collection progress and challenges.
  • Initiatives will focus on enhancing customer experience while achieving collection goals.

Ideal Candidate:

  • A strong educational background in finance, business, or a related field.
  • Proven expertise in tele-collections and customer service within the financial services industry.
  • Experience in managing and motivating teams to achieve operational goals.

Key Skills:

  • Leadership and team management skills.
  • Problem-solving and analytical skills.
  • Communication and interpersonal skills.


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