Senior Tele Collections Specialist
14 hours ago
This role involves leading a team to develop and implement effective tele-collection strategies, ensuring recovery targets are met.
- Strategies will be designed to optimize the performance of the tele-collections team.
- Key responsibilities include monitoring and analyzing collection metrics, identifying areas for improvement, and driving process optimization initiatives.
Requirements:
- Compliance with regulatory requirements and company policies in all collection activities.
- Collaboration with cross-functional teams to address customer concerns and resolve payment issues.
- Providing regular reports and insights to senior management on collection progress and challenges.
- Initiatives will focus on enhancing customer experience while achieving collection goals.
Ideal Candidate:
- A strong educational background in finance, business, or a related field.
- Proven expertise in tele-collections and customer service within the financial services industry.
- Experience in managing and motivating teams to achieve operational goals.
Key Skills:
- Leadership and team management skills.
- Problem-solving and analytical skills.
- Communication and interpersonal skills.
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