Senior Collection Manager

3 hours ago


Bengaluru, Karnataka, India beBeeCollection Full time ₹ 90,00,000 - ₹ 1,20,00,000

As a Senior Collection Manager, you will be responsible for overseeing the performance of a team of collectors to achieve high customer satisfaction and collection targets.

About the Role:

This is an exciting opportunity to lead a team in financial services, utilizing your expertise in collections and people management to drive business growth. As a seasoned professional, you will develop and implement new strategies to improve collection efficiency, manage costs, and ensure profitability.

  • Develop and execute operations plans for tele-calling sites to enhance customer experience and meet business objectives
  • Innovate tele-calling structures to create a focused state-of-the-art framework that drives results
  • Analyze strategic performance, identify emerging business opportunities, threats, and blockers, and develop creative action plans
Key Responsibilities:

The ideal candidate will possess exceptional analytical, problem-solving, and research skills, with the ability to manage large teams and provide coaching and training. They will also have a clear eye for the bigger picture and decisiveness to affect long-term viability.

  • Manage cost of collections to ensure profitability
  • Examine strategic performance, identify emerging business opportunities, threats, and blockers, and develop creative action plans
  • Stay aware of competition space and collection ecosystem to improve collection efficiency
Requirements:

We are looking for someone with minimum 3-4 years of tele-calling collection experience in financial services, with at least 1 year of experience in fintech collection space. The ideal candidate will have knowledge and flair to work with new technology solutions and problem-solving skills.

  • Minimum 3-4 years of tele-calling collection experience in financial services
  • At least 1 year of experience in fintech collection space
  • Knowledge and flair to work with new technology solutions and problem-solving skills
Benefits:

As a valued member of our team, you will enjoy a competitive compensation package, opportunities for career growth and development, and a collaborative and dynamic work environment.

  • Competitive compensation package
  • Opportunities for career growth and development
  • Collaborative and dynamic work environment


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