Head Tele Collections

4 days ago


Bengaluru, India Michael Page Full time

Opportunity to work with a growing companyHead Tele Collections VerticalAbout Our ClientThe hiring organization is a well-established entity within the financial services sector, focusing on retail banking and loans. It operates as a mid-sized company with a strong emphasis on delivering efficient customer service and innovative financial solutions.Job DescriptionDevelop and implement tele-collection strategies to meet recovery targets effectively.Lead and mentor the tele-collections team to ensure high performance and productivity.Monitor and analyse collection metrics to identify areas for improvement and optimise processes.Ensure compliance with regulatory requirements and company policies in all collection activities.Collaborate with cross-functional teams to address customer concerns and resolve payment issues.Provide regular reports and insights to senior management on collection progress and challenges.Drive initiatives to enhance customer experience while achieving collection goals.Stay updated on industry trends and best practices in tele-collections and customer service.The Successful ApplicantA successful Head of Tele Collections should have:A strong educational background in finance, business, or a related field.Proven expertise in tele-collections and customer service within the financial services industry.Experience in managing and motivating teams to achieve operational goals.Deep understanding of regulatory requirements and compliance standards.Excellent analytical and problem-solving skills to optimise collection strategies.Effective communication and leadership abilities to drive collaboration and results.



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