Tele collections-Managers
17 hours ago
Company Description
Trustpaisa, part of the rapidly-scaling fintech asset management company Fingular Group, serves Southeast Asia by providing inclusive and innovative financial services. Fingular's products are designed to cater to the 80% of the population in the region who feel excluded by traditional financial services, leveraging fintech innovations to benefit many, not just a few.
Role Description
This is a full-time on-site role located in Bengaluru for a Tele collections-Manager. The Tele collections-Manager will be responsible for managing and overseeing the tele collections team, developing strategies to improve collections performance, monitoring team performance, providing training and support, and ensuring compliance with company policies and industry regulations. The Manager will also need to handle escalated customer interactions and collaborate with other departments to optimize the collections process.
Qualifications
- Experience in tele collections and team management
- Proficiency in developing and implementing collections strategies
- Strong leadership and training skills
- Excellent communication and interpersonal skills
- Knowledge of industry regulations and compliance
- Ability to handle escalated customer interactions
- Bachelor's degree in Business, Finance, or a related field
- Experience in the fintech or financial services industry is a plus
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