Tele-Collection Manager
3 days ago
Company Description
Trustpaisa is part of Fingular Group, a rapidly-scaling fintech asset management company in Southeast Asia. Fingular focuses on creating financial solutions for the 80% of people in South-East Asia who feel excluded and underserved by traditional financial services. By leveraging fintech innovations, Fingular aims to provide accessible financial products designed to help the many rather than the few.
Role Description
This is a full-time on-site role for a Tele-Collection Manager located in Bengaluru. The Tele-Collection Manager will be responsible for managing a team of collection agents, setting and monitoring collection targets, developing collection strategies, and ensuring compliance with company policies and regulatory requirements. Additional responsibilities include training and coaching team members, handling escalated collection cases, and maintaining performance reports.
Qualifications
- Experience in managing teams and setting performance targets
- Strong understanding of collection strategies and regulatory requirements
- Skills in training and coaching team members
- Excellent communication and negotiation skills
- Ability to handle escalated cases and maintain performance reports
- Relevant experience in a similar role within the financial services industry is a plus
- Bachelor's degree in Business, Finance, or related field
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