Manager Collections

2 weeks ago


Bengaluru, Karnataka, India Trustpaisa Full time

Job Title:
Collections Manager

Location:
Bangalore

About the Role:

We are looking for an experienced
Collections Manager
to lead our collections team, drive strategies, and ensure operational excellence. You will oversee staff, optimize collection processes, implement effective strategies, and ensure compliance with policies and legal guidelines to achieve business targets.

Key Responsibilities:

  • Lead and manage collections staff to ensure smooth, efficient operations and timely resolution of outstanding cases.
  • Develop and implement strategies to improve collection success rates and minimize losses.
  • Monitor and own key metrics, including conversion rates, operational KPIs, and portfolio performance.
  • Manage dialer systems and implement outbound collection strategies.
  • Ensure compliance with legal guidelines and company policies.
  • Handle escalations, partner reconciliations, and portfolio management.
  • Plan and execute recovery strategies for NPA accounts and oversee legal remedies when required.
  • Provide actionable insights through reporting and data analysis to senior management.

What We're Looking For:

  • Bachelor's degree (B.Com/BBA preferred); MBA (Finance) is a plus.
  • 7+ years of work experience, with minimum 3 years in collection management.
  • Strong knowledge of consumer lending, call center operations, and collection processes.
  • Proven experience in scaling teams and driving collection strategies.
  • Excellent communication, interpersonal, and analytical skills.
  • Self-motivated, proactive, and able to thrive in a fast-paced, tech-driven environment.
  • Must be based in
    Bangalore
    .

Why Join Us?

  • Be part of a dynamic, growth-focused environment where your strategies directly impact business success. Lead a talented team and make a difference


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