Associate - Tele Collection

2 weeks ago


Bengaluru, Karnataka, India Equitas Small Finance Bank Full time
Job Description

- Manage and resolve customer complaints through effective communication.
- Handle inbound and outbound calls to collect payments and update customer accounts.
- Develop and implement strategies to improve collection efficiency and reduce delinquencies.
- Collaborate with internal teams to resolve complex customer issues.
- Maintain accurate records of customer interactions and transactions.
- Identify and escalate potential fraud cases to senior management.

Job Requirements

- Strong knowledge of BFSI operations, particularly in tele collection or collections.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and meet targets.
- Strong problem-solving and analytical skills.
- Familiarity with CRM software and Microsoft Office applications.
- Ability to build strong relationships with customers and internal stakeholders.
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