Tele Collection Executive

2 weeks ago


Bengaluru, Karnataka, India Kinara Capital Full time
Job Description

- Initiate outbound calls to customers with overdue accounts to remind them of pending payments
- Address customer queries related to billing, account status, and available payment options
- Negotiate payment arrangements while maintaining a professional and customer-friendly approach
- Document all customer interactions, payment commitments, and outcomes in the company's database
- Coordinate with the finance department to track collections and provide updates on account status
- Follow up on promised payments and resolve discrepancies or issues raised by customers
- Ensure adherence to all company policies and compliance regulations regarding collections practices

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