Collections Strategist

1 week ago

Bengaluru, Karnataka, India Zyoin Group Full time

Locations: Bangalore

Years of Experience: 5+ Years

Position Title: Collections Strategist

Position Type: Full-time

Role Overview

We are looking for a strategic and data-driven Strategy– Collections with in-depth experience in US credit card debt collections . This role is ideal for professionals who have designed and executed successful collections strategies, led process enhancements, and collaborated effectively with cross-functional teams. You will be instrumental in optimizing collections workflows and improving recovery rates in a fast-paced, analytics-led environment.

Key Responsibilities

  • Design and implement robust collections strategies specifically for the US credit card debt segment
  • Partner with collections teams to align goals, optimize workflows, and improve recovery outcomes
  • Lead end-to-end process improvements —including dialer optimization, outreach cadence, and follow-up procedures
  • Track and analyze key performance indicators (KPIs) to evaluate strategy performance and recommend data-backed improvements
  • Ensure compliance with US regulations and industry standards , maintaining high operational integrity
  • Collaborate with analytics, technology, and product teams to develop reporting tools, automate processes, and monitor performance
  • Continuously benchmark against industry trends and introduce digital-first collection initiatives

Ideal Candidate Profile

  • 5–7 years of experience in debt collections, with a strong focus on US credit card collections (mandatory)
  • Proven expertise in strategy development and execution within collections
  • Previous experience in a fintech startup environment is highly preferred
  • Demonstrated success in driving process optimization and leading cross-functional initiatives
  • Strong analytical skills with the ability to interpret data, identify trends, and translate insights into actionable strategies
  • Proficiency in CRM systems , dialer platforms, collections technology, and understanding of relevant compliance frameworks
  • Excellent communication, stakeholder management, and problem-solving abilities

What We Offer

  • A chance to work in a high-growth, innovation-led fintech environment
  • Ownership and autonomy to lead impactful strategic initiatives
  • Collaborative work culture with exposure to data-led decision-making and cross-functional teams
  • Competitive compensation and clear paths for career advancement

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