Collections Executive

2 weeks ago

Bengaluru, Karnataka, India GoodScore Full time

Company OverviewAt GoodScore, we are on a mission to make financial literacy and credit access simple, actionable, and inclusive for over 150 million underserved Indians.From launching personalized credit consulting in 2023 to now empowering 1M+ users to take control of their credit health, we've become one of India's fastest-growing credit score & management platforms, ranked among the top 10 finance apps in the country.We are backed by top VC funds in India and are on a bold journey from 1x to 100x. We're building a team that shares our vision of transforming how India manages credit.Role ObjectiveTo drive recoveries on overdue loans with a focus on Personal Loans (PL), Business Loans (BL), and Auto Loan portfolios by engaging with customers, negotiating settlements, and ensuring account closures—while adhering to regulatory and organizational guidelines.Key Responsibilities- Contact delinquent customers via calls to follow up on overdue payments.- Manage BL/PL/Auto Loan portfolios across DPD (Days Past Due) buckets.- Offer closure, settlement, or restructuring options aligned with internal policies.- Maintain calling discipline and track PTPs (Promise to Pay), callbacks, and payments.- Ensure RBI and internal compliance standards are met in customer communication and data handling.- Maintain a high standard of customer experience through professional, respectful communication.- Prepare and update call records, daily reports, and portfolio performance metrics.Required Qualifications- 1–2 years of experience in collections or recoveries, ideally in PL, BL, or Auto loans with Banks/NBFCs/Fintechs/ Collection agencies.- Prior experience in tele-calling or collections call centers is a must.- DRA Certification preferred but not mandatory.- Strong knowledge of recovery/settlement documentation and processes.- Fluency in Hindi and English (knowledge of additional regional languages is a plus).- Excellent negotiation, persuasion, and conflict-resolution skills.Key Competencies- Customer-first approach with strong problem-solving skills.- Ability to remain calm and effective under pressure.- Consistent performance and target-oriented mindset.- High level of integrity, empathy, and ownership.How to ApplyInterested candidates can email their resumes to: contact: +91 92853 52531

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