Collections strategist

14 hours ago

Bengaluru, Karnataka, India Zyoin Group Full time

Locations: BangaloreYears of Experience: 5+ YearsPosition Title: Collections StrategistPosition Type: Full-timeRole OverviewWe are looking for a strategic and data-driven Strategy– Collections with in-depth experience in US credit card debt collections. This role is ideal for professionals who have designed and executed successful collections strategies, led process enhancements, and collaborated effectively with cross-functional teams. You will be instrumental in optimizing collections workflows and improving recovery rates in a fast-paced, analytics-led environment.Key ResponsibilitiesDesign and implement robust collections strategies specifically for the US credit card debt segmentPartner with collections teams to align goals, optimize workflows, and improve recovery outcomesLead end-to-end process improvements—including dialer optimization, outreach cadence, and follow-up proceduresTrack and analyze key performance indicators (KPIs) to evaluate strategy performance and recommend data-backed improvementsEnsure compliance with US regulations and industry standards, maintaining high operational integrityCollaborate with analytics, technology, and product teams to develop reporting tools, automate processes, and monitor performanceContinuously benchmark against industry trends and introduce digital-first collection initiativesIdeal Candidate Profile5–7 years of experience in debt collections, with a strong focus on US credit card collections (mandatory)Proven expertise in strategy development and execution within collectionsPrevious experience in a fintech startup environment is highly preferredDemonstrated success in driving process optimization and leading cross-functional initiativesStrong analytical skills with the ability to interpret data, identify trends, and translate insights into actionable strategiesProficiency in CRM systems, dialer platforms, collections technology, and understanding of relevant compliance frameworksExcellent communication, stakeholder management, and problem-solving abilitiesWhat We OfferA chance to work in a high-growth, innovation-led fintech environmentOwnership and autonomy to lead impactful strategic initiativesCollaborative work culture with exposure to data-led decision-making and cross-functional teamsCompetitive compensation and clear paths for career advancement

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