Collections Strategist

3 weeks ago

Bengaluru, Karnataka, India Zyoin Group Full time
Locations: Bangalore Years of Experience: 5+ Years Position Title: Collections Strategist Position Type: Full-time Role Overview We are looking for a strategic and data-driven Strategy– Collections with in-depth experience in US credit card debt collections.

This role is ideal for professionals who have designed and executed successful collections strategies, led process enhancements, and collaborated effectively with cross-functional teams.

You will be instrumental in optimizing collections workflows and improving recovery rates in a fast-paced, analytics-led environment.

Key Responsibilities Design and implement robust collections strategies specifically for the US credit card debt segment Partner with collections teams to align goals, optimize workflows, and improve recovery outcomes Lead end-to-end process improvements—including dialer optimization, outreach cadence, and follow-up procedures Track and analyze key performance indicators (KPIs) to evaluate strategy performance and recommend data-backed improvements Ensure compliance with US regulations and industry standards, maintaining high operational integrity Collaborate with analytics, technology, and product teams to develop reporting tools, automate processes, and monitor performance Continuously benchmark against industry trends and introduce digital-first collection initiatives Ideal Candidate Profile5–7 years of experience in debt collections, with a strong focus on US credit card collections (mandatory)Proven expertise in strategy development and execution within collections Previous experience in a fintech startup environment is highly preferred Demonstrated success in driving process optimization and leading cross-functional initiatives Strong analytical skills with the ability to interpret data, identify trends, and translate insights into actionable strategies Proficiency in CRM systems, dialer platforms, collections technology, and understanding of relevant compliance frameworks Excellent communication, stakeholder management, and problem-solving abilities What We Offer A chance to work in a high-growth, innovation-led fintech environment Ownership and autonomy to lead impactful strategic initiatives Collaborative work culture with exposure to data-led decision-making and cross-functional teams Competitive compensation and clear paths for career advancement

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