Tele Collections Specialist

2 weeks ago

Bengaluru, Karnataka, India beBeeDebt Full time ₹ 8,00,000 - ₹ 12,00,000

Debt Recovery Associate Job Description

The Debt Recovery Associate will play a crucial role in our compliance and debt recovery team, focused on delivering growth in ROI for clients. This full-time, junior-level position is based in Bangalore Urban and requires a minimum of 1 year to a maximum of 3 years of relevant work experience.

Responsibilities
  • Conduct telephonic collections and debt recovery as per laid down procedures and guidelines
  • Ensure compliance with all relevant regulatory and company standards during the debt recovery process
  • Maintain accurate and up-to-date records of all collection activities
  • Negotiate repayment plans and settlement agreements with debtors
  • Collaborate with the operations team to address and resolve any issues or discrepancies
  • Provide regular reports on collection activities and outcomes to the management team
Requirements
  • Experience in tele collections and debt recovery processes with a minimum of 6 months to 1 year
  • Previous experience as a call center associate, preferably in the BPO industry
  • Basic knowledge of compliance standards and regulations
  • Mandatory skill: Experience in debt collection and recovery processes
  • Mandatory skill: DRA certification
  • Excellent communication and interpersonal skills
  • Ability to work effectively in a team and meet deadlines
Benefits
  • Foster positive relationships with clients and stakeholders, ensuring a high level of customer satisfaction
  • Collaborate with cross-functional teams to drive business growth and success

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