
Head Tele Collections
1 day ago
The hiring organization is a well-established entity within the financial services sector, focusing on retail banking and loans. It operates as a mid-sized company with a strong emphasis on delivering efficient customer service and innovative financial solutions.
Job Description
- Develop and implement tele-collection strategies to meet recovery targets effectively.
- Lead and mentor the tele-collections team to ensure high performance and productivity.
- Monitor and analyse collection metrics to identify areas for improvement and optimise processes.
- Ensure compliance with regulatory requirements and company policies in all collection activities.
- Collaborate with cross-functional teams to address customer concerns and resolve payment issues.
- Provide regular reports and insights to senior management on collection progress and challenges.
- Drive initiatives to enhance customer experience while achieving collection goals.
- Stay updated on industry trends and best practices in tele-collections and customer service.
The Successful Applicant
A successful Head of Tele Collections should have:
- A strong educational background in finance, business, or a related field.
- Proven expertise in tele-collections and customer service within the financial services industry.
- Experience in managing and motivating teams to achieve operational goals.
- Deep understanding of regulatory requirements and compliance standards.
- Excellent analytical and problem-solving skills to optimise collection strategies.
- Effective communication and leadership abilities to drive collaboration and results.
What's on Offer
- Comprehensive holiday leave policies to support work-life balance.
- A supportive company culture focused on professional growth and success.
- Opportunities to make a significant impact in a leading financial services company in Bengaluru.
If you are passionate about tele-collections and customer service and are ready to lead a high-performing team, we encourage you to apply for this exciting opportunity.
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