Head Tele Collections

4 weeks ago

Bengaluru, Karnataka, India Michael Page Full time
About Our Client

The hiring organization is a well-established entity within the financial services sector, focusing on retail banking and loans. It operates as a mid-sized company with a strong emphasis on delivering efficient customer service and innovative financial solutions.

Job Description

- Develop and implement tele-collection strategies to meet recovery targets effectively.

- Lead and mentor the tele-collections team to ensure high performance and productivity.

- Monitor and analyse collection metrics to identify areas for improvement and optimise processes.

- Ensure compliance with regulatory requirements and company policies in all collection activities.

- Collaborate with cross-functional teams to address customer concerns and resolve payment issues.

- Provide regular reports and insights to senior management on collection progress and challenges.

- Drive initiatives to enhance customer experience while achieving collection goals.

- Stay updated on industry trends and best practices in tele-collections and customer service.

The Successful Applicant

A successful Head of Tele Collections should have:

- A strong educational background in finance, business, or a related field.

- Proven expertise in tele-collections and customer service within the financial services industry.

- Experience in managing and motivating teams to achieve operational goals.

- Deep understanding of regulatory requirements and compliance standards.

- Excellent analytical and problem-solving skills to optimise collection strategies.

- Effective communication and leadership abilities to drive collaboration and results.

What's on Offer

- Comprehensive holiday leave policies to support work-life balance.

- A supportive company culture focused on professional growth and success.

- Opportunities to make a significant impact in a leading financial services company in Bengaluru.

If you are passionate about tele-collections and customer service and are ready to lead a high-performing team, we encourage you to apply for this exciting opportunity.

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