collections strategy

2 weeks ago

Bengaluru, Karnataka, India Questa Search Partners Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Job Description: Collection Strategy

Job Title: Manager/Senior Manager Collection Strategy

Department: Collections & Recovery

Location: Bangalore

Reports To: Head Collections Strategy

Role Objective:

To drive strategic initiatives in collections across the customer lifecycle by leveraging data-driven insights, predictive modeling, segmentation strategies, and digital collection tools to optimize recovery rates, reduce bounce, and enhance operational efficiency.

Key Responsibilities:

  • Develop and implement data-driven collection strategies across customer segments (pre-due, bounce, NPA, write-off, settlements).
  • Build predictive models using statistical techniques (e.g., logistic regression, random forest, XGBoost) to:
  • Predict bounce probability.
  • Prioritize recovery efforts.
  • Identify high-propensity-to-pay customers in write-off pools.
  • Design and execute customer segmentation strategies for differentiated collection actions (e.g., auto-cure, legal communication, settlements).
  • Collaborate with digital partners (e.g., CreditMate, Paytm, Credgenix) for low-cost, digital recovery interventions like WhatsApp/SMS/BOT campaigns.
  • Monitor the performance of collection campaigns using BI tools (Power BI, Tableau) and deliver actionable insights.
  • Optimize field and tele-collection agent allocation through capacity planning and portfolio-level analysis.
  • Coordinate with Data Science, Legal, Risk, and Product teams for end-to-end strategy execution and compliance alignment.
  • Ensure all strategies are aligned with regulatory and compliance requirements.

Key Skills & Competencies:

  • Technical Skills:
  • Python, SQL, PySpark
  • Statistical modeling (Logistic Regression, Decision Trees, Random Forest, XGBoost)
  • Power BI / Tableau
  • SAS (added advantage)
  • Domain Expertise:
  • Collections & Recovery – Retail Lending (Secured & Unsecured)
  • Bounce management and NPA resolution
  • Digital debt collection strategy
  • Bureau data interpretation and usage in strategy
  • Soft Skills:
  • Strong analytical mindset with solution-oriented thinking
  • Effective communication for cross-functional stakeholder management
  • Ability to handle large datasets and draw business insights
  • Innovation mindset for continuous improvement in strategy

Preferred Qualifications:

  • Bachelor's degree in Engineering / Statistics / Economics / Finance or related field
  • 3–6 years of experience in Collections Strategy / Data Science in BFSI/NBFC/Fintech domain
  • Hands-on experience in managing digital and data-driven recovery initiatives

Nice to Have:

  • Experience working with external recovery/digital partners
  • Exposure to Retail Lending portfolios like Credit Cards, Personal Loans, Business Loans
  • Awards or internal recognitions for performance in collections strategy or data science

if you are interested kindly share your cv

  • Collections Strategy

    2 weeks ago

    Bengaluru, Karnataka, India The LHR Group Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Our client is a fastest growing Fintech start-up. We are looking for a Collections Strategist who will drive data-driven collections strategy.Preferred Experience & Skills:● Experience in developing bucket allocation models, prioritization frameworks, and customer contact models and strategies.● Design and implement best-time-to-contact models to improve...

  • Director - Risk & Collections Strategy

    2 weeks ago

    Bengaluru, Karnataka, India Hire Rightt - Executive Search & HR Advisory Full time US$ 1,00,000 - US$ 1,50,000 per year

    A large NBFC, is seeking a Director / Associate Director - Risk & Collections StrategyBengaluru | Level L8/L9Budget: INR 45 Lakhs (Fixed + Variable)This is a leadership role driving global risk & collections strategies to improve efficiencies, reduce delinquencies, and strengthen portfolio insights.You will:• Lead strategy, analytics, and digital...

  • Business Analyst – Collection Strategy

    6 days ago

    Bengaluru, Karnataka, India Time Hack Consulting Full time ₹ 10,00,000 - ₹ 15,00,000 per year

    About Our ClientOne of the fastest-growing fintech companies that has built a full-stack financial platform for Bharat 2.0. Their offerings span Lending, Insurance, and Investments, with an AUM of over INR 1500 crore and a team of ~1500 employees.Key ResponsibilitiesAnalyze repayment data and customer segments to identify trends and optimize collection...

  • WRB Head, Global Collections Strategy

    2 weeks ago

    Bengaluru, Karnataka, India Standard Chartered Bank Full time ₹ 15,00,000 - ₹ 20,00,000 per year

    Job ID: 38605Location: Bangalore, INArea of interest: OperationsJob type: Regular EmployeeWork style: Office WorkingOpening date: 1 Sept 2025Job SummaryThe Global Collection Strategy & Governance Head for the Retail Banking segment is responsible for defining and executing collections strategies across multiple markets to optimize recoveries while...

  • Collections Manager-Tele-Collections

    2 weeks ago

    Bengaluru, Karnataka, India Trustpaisa Full time

    Company DescriptionTrustpaisa is part of the Fingular Group, a rapidly-scaling fintech asset management company in Southeast Asia. Fingular focuses on creating products for the 80% of people in South-East Asia who feel excluded and underserved by traditional financial services. By leveraging fintech innovations, Fingular aims to provide solutions designed to...

  • Strategy Manager

    7 days ago

    Bengaluru, Karnataka, India WeRize Full time ₹ 3,60,000 - ₹ 12,00,000 per year

    AboutWeRizeFounded in 2019 by Vishal Chopra and Himanshu Gupta, WeRize is building India's largest full stack fintechplatform for 500 million underserved middle-class customers who live in 5000+ small towns of India. WeRize (Wortgage technologies pvt ltd) also owns RBI registered NBFC subsidiary (Wortgage Finance pvt ltd).This customer segmentis not served...

  • Manager Collections

    2 weeks ago

    Bengaluru, Karnataka, India Trustpaisa Full time

    Job Title:Collections ManagerLocation:BangaloreAbout the Role:We are looking for an experiencedCollections Managerto lead our collections team, drive strategies, and ensure operational excellence. You will oversee staff, optimize collection processes, implement effective strategies, and ensure compliance with policies and legal guidelines to achieve business...

  • Collection Executive

    2 weeks ago

    Bengaluru, Karnataka, India Dignity Solutions Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Responsibilities:* Manage loan portfolio through collections process* Execute debt recovery strategies* Collect overdue payments via phone/email* Maintain positive relationships with customers* Meet monthly collection targetsHealth insurance

  • Collection Executive

    4 days ago

    Bengaluru, Karnataka, India Colife Advisory Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Role & responsibilitiesPosition involves following areas of responsibility.•Payment collection from customers as per the bills submitted and tracking of pending payment..Should have experience in debt recovery.Portfolio level tracking of outstanding.Ensure meeting collection target Month on Month.Monitor large O/s cases & review collection/reconciliation...

  • Collections Manager

    2 weeks ago

    Bengaluru, Karnataka, India Brigade Enterprises Limited Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    Job BriefManage and oversee the collections teams daily operations.Develop and implement collection strategies to minimize delinquency and optimize collections.Monitor and report on key performance indicators (KPIs) related to collections.ResponsibilitiesSupervise and motivate the collections team to achieve collection targets.Negotiate payment arrangements...